Support this Winter
Looking for support this winter?
We know how important it is to feel safe and well this winter, and there is lots of support available to you across Doncaster. On this webpage, you can find specialist advice on financial support, health guidance, as well as information on staying warm through the winter months. You can also ring the Council's dedicated Winter support phoneline on: 01302 736999 or sign up for our newsletter mailing lists for regular, local updates.
Please note that for information over the Christmas and New Year period about available services and opening times across the council and partners, you can visit the Council's Christmas webpage.
Winter Support Pamphlet
- Winter Support Pamphlet
- Download (2413KB - PDF)
Easy Read Winter Support Booklet
- Easy Read Winter Support Booklet
- Download (13.3MB - PDF)
Feeling Unwell Over Winter?
If you start to feel unwell during the winter months don’t wait until it gets more serious. Over-the-counter medicines such as paracetamol or ibuprofen are available to help relieve the symptoms of common seasonal coughs and colds. Talk to NHS 111, use the NHS 111 online symptom checker or speak to any pharmacist for advice.
Urgent Care and Hospitals
There’s always a health professional available 24/7. If you think you need a doctor or nurse and can’t get an urgent appointment at your practice, you can call the Same Day Health Centre at Cavendish Court on 0300 123 3103 to be seen between 10am-10pm. If you need an urgent appointment during the night, call 0300 123 9990.
If you’re not sure what to do, call 111 or visit the website 111.nhs.uk 24/7 for advice.
Minor Injuries Unit at Mexborough Montagu Hospital (MMH)
The unit is open every day from 9.00am to 9.00pm, except on Christmas Day when it is closed. The unit is staffed by experienced Emergency Nurse Practitioners who can assess and treat a wide range of minor injuries and ailments, including sprains, cuts and bruises and some simple fractures.
Urgent Treatment Centre (UTC)
UTCs provide urgent medical help when it’s not a life-threatening emergency. Doncaster UTC is based within Doncaster Royal infirmary and open 24/7 365 days a year. Patients can be referred there from the Emergency Department, the Same Day Health Centre or 111. Staff are equipped to support with many of the most common illnesses people attend Emergency Departments (A&E) for.
Out of Hours (OOH)
This service operates from within the Urgent Treatment Centre and is operational Monday – Friday, 6pm – 8am and all-day Saturday, Sunday and Bank Holidays. Appointments are made via NHS 111 or by contacting your own GP, where you will be re directed.
Less Urgent Support
For less urgent situations when you call your surgery, you may be offered a phone or video consultation, or an appointment in the evening or at the weekend. If you’re assessed as needing a face-to-face appointment, you will get one. You should only call 999 for an ambulance or go to A&E in the case of a serious life-threatening illness or injury.
Evening and Weekend Appointments
It’s important to ensure you have enough medicine in case you can’t leave the house for any reason during winter especially during bank holidays. NHS 111 should be able to help with an emergency supply if you run out of prescribed medication.
Staying Warm and Well
There is lots of grants and support available to you this winter. From national support such as the warm homes discount and the winter fuel payment, to local schemes including the Energy Company Obligation, the Boiler on Prescription schemes and the Household Support Fund. For more information on any available schemes, fill out the Councils Sustainability Unit webform or by visiting the Energy Saving Tips webpage.
For more information on managing money, energy support, food banks, and lots of other support- you can visit the Cost of Living webhub.
Choose Kindness this Winter
We know that over the winter months, there are many people in our community that may need a bit more support than usual. If you have an older neighbour, relative or friend, choose kindness and look out for them during the winter period. They may not be able to get out of their home and perhaps need shopping and prescriptions collecting. Here's a few ways that you can check in on those around you this winter:
Checking in on Your Neighbour
- Say Hello: There is no easier way to make someone's day
- Ask: Not everyone will ask for help, but that doesn't mean they don't need it. Always ask if there is anything you can do to help.
- Keep them informed: Not everyone is online, if you see important information you think may be useful, post them a note through the door or you can even print out this webpage!
- Shopping: If you're going to the shops or pharmacy, ask if they need anything collecting.
- Spot the signs: Know the signs that they may need help. Not seen a neighbour for a while? Are their curtains always drawn? Remember, if the weather is bad, they may not be able to get out and about easily.
Social Isolation Alliance
If you, or someone you know, is experiencing social isolation and loneliness and would like to connect with people in your community, Doncaster’s Social Isolation and Loneliness Alliance (SIA) may be able to assist. The SIA is a group of voluntary, community and faith sector organisations work together, throughout Doncaster, to help anyone who is experiencing social isolation and loneliness. The SIA can offer:
- A variety of activities in each community - allowing you to meet new people or try a new activity.
- Access to further support depending on your needs, including the Citizen’s Advice Bureau, the Job Centre, or other community groups within our network.
- Opportunities to develop your skills through basic IT programmes, volunteer opportunities, and training.
- Access to mental health and wellbeing support including counselling and peer support groups.
- Information about available financial support such as foodbanks or hygiene products.
- Specific support services, such as domestic abuse or carers support.
Find all the fantastic local community events, as well as council events, happening over the winter period through our events page. There's lots of fun, free activities to get stuck into over the festive period and beyond! You can also find out lots about what is going on throughout Doncaster on the Visit Doncaster website.
Can you find all of Doncaster's penguins? Get ready to slide into a new, exciting adventure with your loved ones as the penguin trail comes to Doncaster. If you're looking for a free, easy way to spend quality time with your family whilst exploring the city centre, look no further! The Doncaster Penguin Trail promises a fantastic experience for everyone, from the youngest explorers to the young at heart.
You can download the Trail Map on the Visit Doncaster website.
As an added bonus, Doncaster’s free parking initiative is back again this year! From Friday 1st December until Friday 5th January, visitors will be able to park for free in council car parks after 2pm at the popular Markets Car Park, St Georges Car Park and Colonnades underground car park and park for free all day on a Saturday in December at the Chappell Drive car park.To plan your diary this festive season, go to the Visit Doncaster website.
- An Evening with Father Christmas at the Mansion House on 7th December
- The Frost Festival Finale in Sir Nigel Gresley Square on 21st December with lots of festive entertainment and attractions.
- Christmas Cabins in the area around Clock Corner between Frenchgate and Doncaster Market from 2-16 December for plenty of gift ideas.
Find out everything else in store on the Visit Doncaster website.
Holiday, Activity and Food (HAF) programme
Christmas Dinners in your community
- CMA Bentley St Peter’s Bentley Church Hall | 15/12/2023 3pm
- 7th Day Adventist Church Church Youth Hall | 24/12/2023 12pm-3pm
- Town End Flood Group Marantha Church | 14/12/2023- 12pm 18/12/2023-12pm
- Whinfell Community Whinfell Comunity Hall | 14/12/2023 12pm
- Askern CRY St Peter’s Church | 14/12/2023 - 10:30am - 1:30pm 21/12/2023 - 11:30am-1:30pm
- Club Thorne Iqbal Poultry Stadium, DN8 4NA | 23/12/2023 1pm-4pm
- Duncroft Together Duncroft Together Centre | 13/12/2023 11am-3pm
- Moorends Miners Welfare Miners Welfare | 14/12/2023 10:30am-2pm
- S4All Stainforth Library | 22/12/2023 12:30pm-2:30pm
- Wednesday Recycled Teenages Dance Group Nai’s Cafe | 13/12/2023 1pm-3pm
- Second Generation Wheatley Hotel | 21/12/2023 2pm
- Friends of Clay Lane Dropped off at your home | 14/12/2023 12pm
- Club Doncaster-ECO Stadium | 19/12/2023 11am-3pm
- Cura Care Community CIC Intake Library | 19/12/2023 5pm-7pm
- PFG Grove Park Pavilion | 25/12/2023 11pm-4pm
- Pheonix Women’s Aid 12 Priory Place | 25/12/2023 12pm
- The ME Project Intake Library | 19/12/2023 5pm-7pm
- MHA South Yorkshire Tickhill Methodist Church-10/12/2023-12pm Cantley Methodist Church- 21/12/2023-12pm Bullcroft Memorial-22/12/2023-10am
- MAY CIC The Hot Chocolate Lounge | 14/12/2023 15/12/2023- 18/12/2023 1pm-2:30pm
- Ann’s Willing Tee’s Able Denaby Community Centre | 23/12/2023 1pm
- Friends of Denaby Market Nai’s Cafe December | week days 1pm-3pm
- Helping Hands Helping Hands Building | 11/12/2023- 18/12/2023 12pm-1:30pm
- Charlie’s Cafe Harrograte Court | 15/12/2023, 16/12/2023,17/12/2023 1:30pm
- Conisbrough Community Association Invanhoe Centre | 04/12/2023 12pm
- Dog Daisy Dog Daisy Community Hall | 20/12/2023 12p,-1pm
- Mexborough Community Hub Mexborough Hub | 12/12/2023 12pm-4pm
- The Friends of Master’s House The Masters House, Braithwell | 18/12/2023 11am-2pm
- Rossington Arks & Crafts Holmescarr Centre | 21/12/2023 3pm
- Pheonix Women’s Aid 12 Priory Place | 25/12/2023 12pm
Sign Up to Update Emails