Neighbourhood Officer Provides Lifeline to Overwhelmed Carer

The woman shared that she had failed to receive any follow-up or guidance, leaving her feeling overwhelmed and unsupported.

Recognising the urgency of the situation, Mel completed a Wellbeing referral on her behalf and took time to explain the various types of support available including access to carers groups and other community resources. Mel reassured her that a Wellbeing Officer would be in touch to explore the options in more detail and help her navigate the support system.